Do I need to book the tour before arriving to Puerto Rico?
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In order to guarantee the date/time of the tour we recommend that you book ahead of time; otherwise, you will need to change the
date/time depending to our availability.
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Then, how do I know that the date I want is available?
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When you book online, you will see a calendar with all available dates (green) and the time/s the activity is available. Gray color means
that the date is not available. There is another calendar for shared bird outings to El Yunque and Luquillo.
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Do you accept last minute bookings?
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Yes, we do. Availability will depend on the type of tour or activity you will like to book, specially if you need transportation or a specialized
Tour Guide. The booking will charge an extra fee for reservations made with less than 24 hours of selected date.
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On last minute bookings, what will be the payment method?
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There are several ways to pay: we can open a ticket for your online reservation. If you are already in Puerto Rico, you will have the
flexibility to deposit cash on our business account (information will be sent through email) on or before 3 PM the day before the trip.
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Do you provide transportation?
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On the description of each tour or event/activity we specify if transportation or pick-up / drop-off is included. If transportation is not
included, we will proceed to quote you; price will depend on your hotel location. The least expensive way to move around in Puerto Rico
will be for you to rent a car and meet our staff on site. Please contact us if you need transfers or transportation.
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I am not staying in a hotel, do you still pick me up?
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If you are staying at the Old San Juan, we pick up at the Sheraton. In you are staying in a remote location and non-touristic areas, we will
need specific driving directions in order to quote you. Pick-up / Drop-off times and prices could vary depending on location.
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I travel with my service dog.
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We will appreciate letting us know if you are traveling with a service dog in order to provide you with adequate transportation. In group or
public tours, let us know your needs as we need to check with the other clients if someone is allergic to dog/cat hair.
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Will you allow me to smoke during the tour?
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Our tours are offered to non-smokers clients only. Smoking is not allowed in our vehicles, a cleaning fee will apply.
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Do you allow clients to use playbacks?
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No, we don´t allow playbacks used by clients, only the Guide, if neccesary. On private sites, you should turn off the GPS of the
camera.
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Any restrictions on your tours?
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- Eating/drinking is not allowed in our vehicles.
- Strong perfumes, nail polish, sunscreen lotions, hand lotions, mosquito repellent SHOULD NOT BE USED inside vehicles. A clean
up fee will be charged, if necessary...please check our General Terms and Conditions.
- If travelling with children, you should comply with local Laws and bring appropriate car seats for your children. Minimum age, 6 yo.
- All passengers MUST use seat belts.
- A/C will be operated only by the driver or Guide.
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I don´t know if my cellphone will work in Puerto Rico.
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- The World will not end if your smartphone does not work in Puerto Rico, you can ask Concierge or Front Desk to contact us.
- If you need to contact us, avoid using last minute text messages since our associates work remote and only have access to
emials. Communication is not 100% effective after hurricanes Irma and María. If we don´t answer the phone, please try it again.
- Driving and texting is not allowed in Puerto Rico. We will not answer emails or text messages while driving. If you
are running late for a tour, contact us ONLY via phone.
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